Ordering & Payment
WHICH SIZE SHOULD I ORDER?
The fit of our products is oversized. However, you can check the sizing of each product in the corresponding product size guide. You can also guide yourself based on the model’s height and the size they are wearing.
If you still have doubts regarding which size you should order, please do not hesitate to contact us here.
HOW CAN I CANCEL MY ORDER?
If your order hasn’t been prepared yet, we can modify it or cancel it without any problems. To do this, please contact us stating your order number and any other relevant information here.
On the contrary, if we cannot modify nor cancel your order, you will have to request a return or exchange.
WHAT IF I RECEIVE THE WRONG PRODUCT?
Even though this rarely occurs, mistakes can happen; hence, you might receive the wrong product. In this case, contact us here.
WHAT SHOULD I DO IF MY PAYMENT DOES NOT GO THROUGH?
If your payment failed at our checkout page, we recommend you clear your cache and cookies, or even use a different payment method. If your payment still fails, please contact us.
Shipping
WHEN WILL MY ORDER BE SHIPPED?
As soon as an order enters our system, it is transferred and shipped as early as possible. During times of high demand, this process might take longer than usual.
HOW CAN I TRACK MY PACKAGE?
When your order ships, you will receive an email from the shipping company containing the tracking information of your order.
Product
HOW DO I TAKE CARE OF MY PRODUCT?
To ensure that your garments last longer, we recommend you follow the washing instructions on the label.
DO YOU OFFER EXCHANGES/RETURNS FOR FAULTY ITEMS?
Although it is not usual that customers receive falulty items, sometimes they might have a manufacturing flaw. In that case, we do offer exchanges/returns. Bear in mind this incident should be reported to us immediately through here.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please feel free to reach out to us directly. Our team is eager to assist you.